Frequently asked questions
Welcome to PeakPicks! Below you'll find answers to the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us at peakpicks.stores@gmail.com or use our contact us page.
🛒 Orders & Products
How do I know if my order was successful?
You will receive an order confirmation email shortly after placing your order. If you don’t see it within a few minutes, please check your spam or promotions folder.
Can I change or cancel my order?
We process orders quickly, but contact us at peakpicks.stores@gmail.com as soon as possible and we’ll do our best to assist you.
Do you offer gift packaging or messages?
At the moment, we do not offer gift wrapping or personalized messages, but we are working on adding that feature in the future.
🚚 Shipping & Delivery
How long does shipping take?
- USA: 7–14 business days
- International: 14–31 business days
Shipping times may vary depending on your location and local postal services.
Where do you ship from?
We work with multiple fulfillment partners globally. Your items may be shipped from different warehouses depending on availability and location.
Can I track my order?
Yes! Tracking information will be uploaded as soon as it becomes available. You can check your order status on our track your order page.
Do you ship internationally?
Absolutely. We offer international shipping to most countries.
💳 Payment & Security
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), as well as Apple Pay, Google Pay, and Shopify Secure Payments.
Is my payment information safe?
Yes. All payments are processed using secure, encrypted technology. Your personal and payment details are protected at every step.
🔁 Returns & Refunds
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused, in original condition, and in original packaging. To start a return, email us at peakpick.stores@gmail.com with your order number and reason for return.
My item arrived damaged or incorrect – what should I do?
We're sorry about that! Please email us within 7 days of receiving your order. Include photos of the item and packaging, and we'll make it right.
How long does a refund take?
Once we receive and inspect your returned item, refunds are processed within 5–10 business days depending on your payment method and bank.
📬 Other Questions
Do I have to pay customs duties or taxes?
Some international orders may be subject to customs fees or import taxes depending on your country. These fees are the customer’s responsibility.
Can I subscribe to your newsletter?
Yes! Sign up at the bottom of the page to get exclusive deals, product updates, and special promotions directly to your inbox.
How can I contact PeakPicks?
You can reach us at peakpicks.stores@gmail.com – we typically respond within 24 hours every day.